Case Study: Rental Company

This engagement involved an organizational redesign, culture realignment, and identification of proper functional relationships for the central office and 5 free-standing facilities.

We also implemented a key employee retention program and succession planning process that targeted A-players for more responsibility and compensation.

Additionally, we implemented our proprietary performance evaluation system called Process Evaluations, which:

  1. introduced Continuous Improvement techniques into the evaluation process,
  2. made the evaluation 99% objective,
  3. customized the evaluation to each position, and
  4. eliminated the traditional performance review’s with its arbitrary 5-point scales and poorly defined attributes.

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