Case Study: International Scrap Metal Processor

As a result of a buyout, new management was installed in this 50-year old firm.  We presented a proposal to initiate an Engagement Survey among the 200 employees of the company.  Our proposal was accepted.

We developed the questionnaire and distributed the survey.  We had an 85% return rate on the surveys.  Following the tally of the surveys, we met with the new management, reviewed the results, prioritized the issues to be addressed, and brainstormed a plan of action.

Next, we initiated a series of meetings with senior managers to inform employees of the results of the survey and to advise employees as to the actions that management will be taking in response to the survey results.

The survey and subsequent actions of management to address some long-standing concerns of employees resulted in improved commitment and engagement of employees.