This rapidly expanding health care firm was a provider of Physical Therapy, Occupational Therapy, and Speech Therapy to the nursing home industry. The company had grown from 2 to 10 states in a matter of 3 years.
The challenge for the company was to manage a decentralized staff of 350 professionals.
One of the strategies we implemented was a concept known as Open-Book Management. We helped the organization restructure its P&L Statement and Balance Sheet into non-financial and generic terms that lay people could understand. With the financial statements reorganized, we implemented agendas for quarterly meetings in which senior management would discuss the financial performance of the organization as a way to keep employees engaged.
Additionally, we implemented a complete restructuring of the wages, benefits, incentive, and recognition systems. We also created a best-in-class recruiting process that ensured that people hired matched the behavior profile of each position and the values profile of the company.
These changes resulted in annual turnover of less than 5% in an industry that traditionally had 15% to 20% turnover.