Good Manners Is Good Management

One of the people that I admire is the internationally acclaimed coach to Fortune 500 executives, Marshall Goldsmith. He has written and co-authored a number of books, the most recent of which is, “What Got You Here Won’t Get You There,” which I highly recommend.

Over the next few weeks, I’m going to review the 20 habits that Goldsmith identifies as the bad habits that hold back executives from achieving top positions.

Let me start this week with the primary insight that I gleaned from this book: Good Manners is Good Management!

HR CONTRARIAN POINTER: Yes, people in management need a certain level of intellectual capacity. But once a manager has met the intellectual threshold for a given position, it is his/her interpersonal behavior that will hold a person back from succeeding even more. And Good Manners is an important part of that behavior.

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