The flexibility of an organization is in its rigidity.
I know what you are thinking, “This is an oxymoron.”
As many of you know, I am a big fan of the Toyota
Production System. Each year dozens of companies tour the
Toyota Plants trying to unravel the secrets to Toyota’s
productivity and efficiency. And each year, these
companies walk away from those tours with plenty of great
ideas, but never knowing the real Toyota Secret.
HR CONTRARIAN POINTER: The real secret to what drives the
excessively high productivity and efficiency of Toyota is
how rigid and scripted its processes have become over the
These finely tuned processes allow Toyota’s managers and
employees to recommend periodic tweaks that squeeze out
more efficiency. And recommend they do, as Toyota
receives an average of close to 50 suggestions per
employee per year. Compare this to American auto makers
that receive an average of less than 1 suggestion per
employee per year.
If you would like to build an efficient operation like
Toyota, take a close look at my Employee Process
Evaluation Program. This Program will allow you to
document duties, critical processes, and standards of