What percentage of management time is spent resolving
staff personality conflicts?
A 2008 article in “Entrepreneur” magazine noted that
managers spent 7% of their time handling workplace
A 2011 Accounttemps’ survey indicated an average of 18% of
time spent on interpersonal.
Three years later, a 2014 Forbes article noted that 25% to
40% of a manager’s time was spent dealing with conflicts
and interpersonal issues.
It’s anyone’s guess as to the stats in 2017, but the trend
line does not appear to be good.
HR POINTER: If managers lose 7 to 16 hours per week
dealing with such issues, just imagine the combined
productivity loses of the employees themselves who are
parties to the conflicts.
The best method for resolving these disputes is to prevent
them from ever getting started by:
1. Eliminating the malcontents.
2. Addressing issues as soon as they arise.
3. Establishing clear responsibilities and expectations.
4. Recognizing positive behaviors.
5. Becoming a role model for your employees.